Joe - I'd been a service technician for the past 2 years. As a tech, my tools were everything to me because having the right tools for the job made my work much easier and more profitable for the dealership. I have been selling cars a quick 6 months. I was selling about 6 a month, but I knew there was so much more out there for me if I just had the right tools. After attending your workshop, I realized my words are my tools, so I upgraded my selling tool box with the right words in sales, and with your New Basics I have a clear, easy to follow plan for success with every customer. I slowed down, I stay off price now to build more value, and I get as many yeses (to confirm the benefits) as I can. The changes I've made since your class have been incredible. I just had my best month ever, I sold 15 cars, tripled my earnings and my customers love me! My goal now is to double my earnings from when I was a tech, and thanks to your program, I'm off to a great start!