Online Service Training

About These Courses

We're the only training source that cover all the skills and processes for selling vehicles that ties to your dealership's Service department before delivery...Not only that - JVTN® provides more than 30 targeted training chapters for your Service department to develop their selling skills, present on the drive, and retain customers for long-term. Let's get started...

Course Outline

Selling In Service
  1. Joe Verde
  2. I’m In Sales?
  3. 4 Secrets to Success
  4. Easy Traps To Fall Into
  5. 5 Biggest Mistakes Selling In Service
  6. Customer Retention = Growth
  7. Why We Lose Service Customers
  8. Understanding Selling
  9. How We Develop Skills
  10. 3 Easy Questions To More Sales
  11. Q&A on Closing Part 1
  12. Q&A on Closing Part 2
  13. Biggest Mistakes In Closing
  14. Our Buyers 5 Biggest Concerns
  15. Presenting on the Drive Part 1
  16. Presenting on the Drive Part 2
  17. Presenting on the Drive Part 3
  18. Control the Flow Throughout The Day
  19. 4 Steps To Appointments That Show
  20. One Last Thought
Volume-Gross-Productivity
  1. Seeing Is Believing
  2. Up Your RO
  3. Lost Time = Lost Revenue
  4. Higher Value = More Sales
  5. PDF Your Specials
  6. Happy Letters
Service Manager's Corner
  1. Tips To Sell More In Every Department
The Key To The Goldmine
  1. Why It Matters
  2. Where Are The Customers? Part 1
  3. Where Are The Customers? Part 2
  4. Cut Your Losses!
  5. Why Me?
Ask Your Way To More Sales
  1. Your 3 Most Important Questions
  2. Why You Need To Ask Either / Or Questions
  3. When Should You Use Open-Ended Questions?
  4. To Hear “Yes” More Often – Use This Question
  5. Build The Sale Using These Questions
  6. Trainer Q&A
  7. How To Get Their Buy-in Faster
  8. Turn Questions Into Commitments To Buy Now!
  9. Build Value Fast To Set Up Your Closing Question
  10. How You Put It All Together To Make More Sales
  11. Trainer Q&A
The Secrets To Setting & Reaching Sales Goals
  1. Joe Verde Introduction
  2. Are You Ready!
  3. Common Questions About Goal Setting
  4. The Facts About Success & Goal Setting
  5. Common Mistakes Setting Goals
  6. Trainer Q&A: Common Questions
  7. Key Words In Goal Setting
  8. Result Goals v. Activity Goals
  9. Goal Setting Time Frames
  10. Trainer Q&A: Goal Setting Time Frames
  11. The Ten Steps To Becoming A Goal Setter…
  12. Trainer Q&A: Ten Steps To Goal Setting
  13. Why Do I Need To Track?
  14. What Should I Track?
  15. What Are The Steps To Tracking?
  16. Trainer Q&A: Why Tracking Is So Important
  17. Why Use Current Averages?
  18. Forecasting & Projections
  19. A Picture Is Worth A Thousand Words
  20. Trainer Q&A: Current Average, Forecasting & Charting
  21. Understanding The Math On How To Raise Your Current Average
  22. What’s Your Vision? What Are You Trying To Accomplish?
  23. Trainer Q&A: Vision & Bonus Section
THE ULTIMATE DAILY TRAINING PACKAGE FOR YOUR IN-DEALERSHIP TRAINING

Take a FREE test drive of Joe's online training for 7 days.

jvtn® customer testimonials

See what some of our customers have to say about jvtn®
“$156,000 my first year selling cars!”

Joe, it’s been one year since I stepped off the oil fields and into the car business. Thank you and thanks to my store for believing in the value of your training. I focused on the Core 4 Selling Skills on JVTN® for the first 2 weeks of my training. I was relentless in my pursuit to get better and took over 100 chapters in that time frame, and I continue to train daily. If it wasn’t for JVTN® and your new basics selling process, I wouldn’t be able to continually sharpen my skills, increase my units, and my income. With JVTN® I went from 8 cars to 10 to 13 to 16 and then to my best month at 20 units after attending your closing and negotiation workshop. Joe, I was #5 in units in our group of 15 stores. I was #1 in gross and I doubled the gross of #2. You truly have taught me how to work smarter not harder, my customers love me, my deals are easier, and the sky is the limit!

- Brad Lehman - Salesperson, Fremont Motor, Riverton, Wyoming

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“Last year we were up 30% in new car sales, and 53% for used!”

Hello Joe, I just wanted to take a minute to say thanks for another Incredible Year. As a group, the Murray group believes in training 100% and last year we were up 30% in new car sales and our used car sales were up 53%. We send all of our managers to the managers and sales workshops and all salespeople to the sales workshops and most have been to the Closing and Negotiation workshop as well. Many of them have been multiple times. Why? Because it just plain works. You can never stop learning and you have to keep evolving if you want to stay ahead of the competition. The consistency of the message when going through your New Basics sales process is what everyone needs to stay on track and keep growing, and JVTN® provides that to myself and my team to always keep us fresh and always gives me new topics to train on. I recently attended your Train The Trainer workshop, and I’ve got to say it really got me out of my comfort zone and changed my perspective on what effective training really looks like. After that class, I now approach my meetings with a solid plan, and I understand that if I want to get them excited about any topic we cover, I need to tune in to their station (What’s In It For Them), and if my training doesn’t include the ‘how to’, it’s of no value to them. My meetings have gotten easier, they have been way more effective and the involvement during the meetings has gone up 10-fold. My salespeople are having more fun, closing more deals and making more money and most importantly – more and more of our customers are happy! Thanks again for providing everything a dealership needs to be a success in today’s ever-changing market!

- Tony Almeida - Sales Manager, Murray GM, Fort St. John, BC Canada

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“I doubled my gross and doubled my units!”

Joe, I have been in the car business for 4 years and your online training on JVTN® has been a career saver. Prior to having JVTN®, I was trained like most others; there’s the new car lot and there’s the used car lot. It was basically survival. I was selling 7 cars and not making a lot of money. After taking your courses on JVTN®, I’m selling 15 units and have increased my earnings substantially. Your 8-step sales process has made it so easy to be a success in the car business. Basically, it’s follow the process every single time and you will not fail. Thanks again, for doing the hard part, and figuring out a process that truly works.

- George Bacha - Salesperson, Davis-Moore Chevrolet, Wichita, Kansas

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Learn more about the Joe Verde Training Network® to increase unit sales, raise your gross profit PVR, take new hires into high achievers and boost your CSI...Send a message below, call or email us today!